Privacy Policy

2. What we collect

• Account details: name, email, username, password (hashed), profile details you provide.
• Device & usage data: IP address, device identifiers, browser type, OS, log data, pages viewed, timestamps.
• Analytics & cookies: performance and audience metrics (where enabled on your device).
• Support communications: messages you send, attachments, and related metadata.

3. How we collect it

We collect information directly from you (forms, account creation, support), automatically via your device (logs/cookies), and from service providers that help operate our website and services.

4. How we use personal information

• Provide, maintain and improve StokedToPlay features and user experience.
• Create and manage accounts, authenticate users, and prevent fraud/abuse.
• Respond to enquiries and provide customer support.
• Operate analytics, troubleshoot, and monitor performance and security.
• Send service-related messages; marketing only where permitted by law and your preferences.
• Comply with legal obligations and enforce our terms.

5. Disclosure (sharing)

We may disclose personal information to trusted third parties such as hosting, analytics, customer support and communications providers who process data for us under appropriate safeguards. We may also disclose information where required or authorised by law, to protect rights/safety, or as part of a business restructure or sale.

6. International transfers

Some service providers may store or process information outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs (for example, through contractual protections and provider due diligence).

7. Data retention

We keep personal information only as long as needed for the purposes in this policy, unless a longer period is required by law. When no longer required, we take reasonable steps to delete or de-identify it.

8. Security

We use reasonable administrative, technical and physical safeguards to protect personal information (such as access controls, encryption in transit where supported, and monitoring). No method of transmission or storage is completely secure.

9. Your rights (Australia)

• Access & correction: you can request access to, or correction of, personal information we hold about you (APP 12/13).
• Marketing choices: you can opt out of marketing communications at any time.
• Complaints: contact us first so we can try to resolve your complaint. You may also complain to the Office of the Australian Information Commissioner (OAIC).

10. Contact us